Assistant Customer Service Manager

CRH Americas • Springdale, AR

98d • $75,600 - $85,000

About The Position

Are you ready to take your leadership skills to the next level and make a real impact? As an Assistant Customer Service Manager, you'll play a pivotal role in guiding a dynamic team, supporting daily sales operations, and ensuring seamless customer experiences. We're looking for a talented professional who thrives in fast-paced environments, enjoys collaborating across departments, and is passionate about both team success and customer satisfaction.

Requirements

• High school diploma or GED required; additional education is a plus.
• 1-3 years of dispatch experience in the transportation industry preferred.
• 1-3 years of sales experience.
• Experience with COMMAND ALKON software is a strong advantage.

Nice To Haves

• Exceptional written and verbal communication abilities.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage time effectively in a high-pressure environment.
• Proficiency in computer applications and dispatch management tools.
• Demonstrated multitasking skills and adaptability to evolving priorities.

Responsibilities

• Be a valued member of our management team, contributing to operational planning, performance enhancement, and strategic initiatives.
• Work closely with Sales, Operations, Safety, Equipment, and Quality Control teams to synchronize dispatch planning with production schedules, equipment readiness, safety protocols, and quality standards.
• Provide valuable insights into company direction, performance metrics, and resource allocation decisions.
• Assist in leading daily dispatch operations and help oversee the team responsible for scheduling driver callouts and delivery logistics.
• Monitor and adjust the master dispatch schedule to meet customer needs, optimize plant capacity, and ensure field readiness.
• Act as a primary contact for key accounts and major project stakeholders, delivering responsive and proactive service.
• Participate in pre-project planning meetings for complex placements to coordinate resources and delivery timing.
• Partner with Sales to ensure dispatch capabilities align with customer schedules and expectations.
• Exercise sales and pricing authority for cash-on-delivery (COD) accounts or projects within designated thresholds.
• Deliver prompt communication and creative problem-solving to address customer service issues.
• Mentor, support, and lead the customer service team while serving as a vital link between sales and customer service departments.

Benefits

• Competitive pay: $75,600-$85,000 a year, depending on experience.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Opportunity to contribute to meaningful projects and make a tangible difference for customers.
• Collaborative workplace with strong support for professional growth and leadership development.
• Be part of a team that values innovation, dedication, and excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: High school or GED