Assistant Customer Experience Manager

Weis Markets • Charlotte Hall, MD

266d • $16 - $25

About The Position

The Assistant Customer Experience Manager is responsible for promoting excellent customer relations by instilling positive customer-focused behavior with associates. This role involves greeting customers, answering questions, and resolving concerns promptly and professionally. The Assistant Manager focuses on continuous improvement in all areas of the department and assists the Customer Experience Manager in overseeing front-end operations. In the absence of store management, this position may assume complete responsibility for total store operations. The Assistant Manager enforces cash handling controls, follows company policies, and ensures compliance with laws and regulations. Responsibilities also include overseeing bookkeeping procedures, conducting audits, onboarding associates, and training staff to provide efficient checkout experiences. The role requires effective communication of new programs and procedures, recognition of associate performance, and participation in annual performance reviews. The Assistant Manager utilizes scheduling systems to manage associate availability and labor costs while ensuring customer service is not interrupted. This position also involves maintaining safety and sanitation standards in the store and assisting in various operational tasks as needed.

Requirements

• Ability to supervise associates within the department.
• Ability to assume total leadership of the building in absence of store management.
• Ability to perform essential duties satisfactorily with or without accommodation.

Responsibilities

• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Greets customers, answers questions, and resolves concerns promptly and professionally.
• Focuses on continuous improvement in all areas of the department.
• Assists Customer Experience Manager in overseeing front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• May assume complete responsibility for total store operations in the absence of store management.
• Enforces cash handling control and security measures to prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Adheres to all company and state laws and regulations.
• Oversees bookkeeping procedures.
• Assists Customer Experience Associates with transactions.
• Conducts unannounced audits on cashiers.
• Assists in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate, and efficient checkout experience.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for training.
• Manages Front End associate schedules and availability.
• Controls supply costs while ensuring adequate inventory levels.
• Directs customer flow through the Front End.
• Monitors breaks and lunches to ensure uninterrupted service.
• Oversees lot attendant service.
• Operates front-end scanning equipment and registers.
• Maintains functionality of equipment and reports issues.
• Communicates promotions and sale items to cashiers.
• Generates sales through suggestive selling.
• Attends and participates in daily store huddles.
• Maintains knowledge of weekly ads and store layout.
• Oversees safety and sanitation of the store environment.
• Keeps cart corrals and parking lot clean.
• Follows cleaning schedules and department guidelines.
• Assists with baling cardboard and receiving deliveries as needed.
• Utilizes Personal Protective Equipment (PPE) as required.

Benefits

• Hourly pay starting at $16.00/hr. up to $25.00/hr.
• Comprehensive benefits package including health plan, dental, and vision.
• Flexible spending accounts.
• Short term disability and basic life insurance.
• Group whole life with long term care rider.
• Voluntary insurance options.
• 401(k) retirement savings plans.
• Scholarship program and associate discount programs.
• Auto and home insurance.
• Employee assistance program.
• Pet insurance.
• Purchasing power and ID theft protection.
• Legal services.
• Paid time off and sick pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level