PulteGroup-posted about 24 hours ago
Full-time • Entry Level
Charlotte, NC
5,001-10,000 employees

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact JOB SUMMARY: The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.

  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitoring warranty repairs Validating service ticket progression Coordinating & conducting on-site warranty inspections Entering line items and generating work orders in service system Conducting follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Develop independence within role through on the job training and experience
  • Minimum of High School Diploma or equivalent
  • Valid Driver's License because driving is an essential function of this position
  • Some Customer service experience or equivalent preferred
  • Some construction experience or equivalent preferred
  • Excellent verbal and written communications
  • Ability to read blueprints
  • General knowledge of building codes
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction
  • Bachelor's Degree in Construction or Engineering preferred
  • PulteGroup Employee Benefits
  • At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.
  • Comprehensive, Flexible and Affordable Healthcare Coverage Options
  • Supplemental Healthcare Coverage Opportunities
  • PTO and Work/Life Benefits
  • Health Advocacy and Wellness
  • Retirement Plan with Company Match
  • Education and Employee Assistance Programs
  • Paid Parental Leave and Adoption Benefits
  • Mortgage Financing Discounts through Pulte Mortgage
  • Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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