Assistant Customer Care Manager - Wilmington, NC

Pulte Home Corp • Wilmington, NC

255d

About The Position

Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.

Requirements

• Minimum of High School Diploma or equivalent
• Some Customer service experience or equivalent preferred
• Some construction experience or equivalent preferred
• Excellent verbal and written communications
• Ability to read blueprints
• General knowledge of building codes
• Basic computer skills
• Demonstrated commitment to customer satisfaction

Nice To Haves

• Bachelor's Degree in Construction or Engineering preferred
• Valid Driver's License because driving is an essential function of this position

Responsibilities

• Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
• Responsible for the quality inspections of the home prior to delivery to the customer
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitoring warranty repairs, Validating service ticket progression, Coordinating & conducting on-site warranty inspections, Entering line items and generating work orders in service system, Conducting follow up with homeowners and vendors relating to open service requests
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Develop independence within role through on the job training and experience

Benefits

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED