Assistant Customer Care Manager - Charlotte, NC

PulteGroup-posted 4 months ago

Full-time • Entry Level

Charlotte, NC

5,001-10,000 employees

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The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.

Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
Responsible for the quality inspections of the home prior to delivery to the customer
Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitoring warranty repairs, Validating service ticket progression, Coordinating & conducting on-site warranty inspections, Entering line items and generating work orders in service system, Conducting follow up with homeowners and vendors relating to open service requests
Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
Gain confidence in working through common service-related items and gain exposure to escalated issues
Develop independence within role through on the job training and experience

Minimum of High School Diploma or equivalent
Bachelor's Degree in Construction or Engineering preferred
Valid Driver's License because driving is an essential function of this position
Some Customer service experience or equivalent preferred
Some construction experience or equivalent preferred
Excellent verbal and written communications
Ability to read blueprints
General knowledge of building codes
Basic computer skills
Demonstrated commitment to customer satisfaction

Comprehensive, Flexible and Affordable Healthcare Coverage Options
Supplemental Healthcare Coverage Opportunities
PTO and Work/Life Benefits
Health Advocacy and Wellness
Retirement Plan with Company Match
Education and Employee Assistance Programs
Paid Parental Leave and Adoption Benefits
Mortgage Financing Discounts through Pulte Mortgage

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Assistant Customer Care Manager - Charlotte, NC

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