Assistant Credit Controller, Collections Specialist
About The Position
DSV North America | Accounts Receivable Department DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV's strong liquidity and positive customer relationships.
Requirements
- Experience: A minimum of two years' experience in credit and collections.
- Education: Bachelors or Associates degree, or equivalent post-high school education/training.
- Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.
- Strong oral and written communication skills.
- Ability to handle multiple projects and prioritize tasks effectively.
- Required to interact professionally with customers and internal departments at all times.
- Ability to work both independently and collaboratively as part of a team.
Nice To Haves
- Industry: Shipping experience is preferred but not required.
- SAP experience is a strong asset.
Responsibilities
- Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts.
- Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
- Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
- Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
- Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
- Reporting: Generate status reports detailing portfolio aging and payments.
- Documentation: Prepare required documentation for placing accounts with third-party collections agents.
- Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
