Assistant Coordinator, Rental

Western States Cat • Pasco, WA

299d • $21 - $30

About The Position

The Assistant Rental Coordinator serves as a liaison in supporting the Rental Coordinators, Equipment Yard, and our rental customers. Responsibilities include responding to customer walk-in or call-in inquiries to determine customer rental needs, reviewing rental rates, and escalating complex customer requests and contract negotiations to the Rental Coordinator, as needed. This active role requires consistent communication and support in the yard and shop to include inspecting machines and attachments upon customer return, scheduling transportation for equipment, and utilizing Rental software to ensure accuracy, efficiency and customer satisfaction in the equipment rental process.

Requirements

• Proof of high school diploma or General Education Degree (GED).
• Minimum one year customer experience and logistics in similar roles required.
• Must be able to communicate (speak, read, comprehend, write in English).

Nice To Haves

• Six months construction or rental industry experience preferred.
• Knowledge or ability to learn Rental software.
• Proficient in the use of Microsoft or other comparable systems required.

Responsibilities

• Actively cares, promotes, manages, and advocates safety at Western States.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adheres to required personal protective equipment (PPE) as identified in safety policy.
• Assist Rental Coordinator with rental customer calls and walk-in inquiries for equipment requests.
• Serve as a hands-on concierge for will calls, escorting customers into rental yards while adhering to customer safety standards.
• Ensure all store transfers and Equipment Movement Records are complete for both inbound and outbound transactions.
• Assist Rental Manager with audits and inventory management to ensure accuracy.
• Assist with daily invoicing tasks.
• Collaborates with the yard attendant to ensure rental contracts are written timely and efficiently.
• Assists with any issues or concerns related to equipment rentals, including equipment malfunctions and customer complaints.
• Escalates negotiations for rental rates and pricing to the Rental Coordinator.
• Conducts Return to Rent/will call inspections and communicates logistics to our transportation vendors.
• Assist with maintaining showroom cleanliness and display.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Performs other duties as assigned.

Benefits

• Full-Time position with an hourly range of $21.48 USD to $30.07 USD.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED