Assistant Concierge Manager

Jamestown Management Corporation•Alpharetta, GA

21h

About The Position

The Assistant Concierge Manager will interact with internal and external guests and residents of Avalon. Provide unparalleled service, creating and providing a seamless experience for all customers. The Assistant Concierge Manager will service customers both on the phone and in person; providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas. The position will provide leadership support; and assistance to the team; train and coach Concierge team member as needed and enforce all policies and procedures.

Requirements

Strong understanding and knowledge of Avalon and the Alpharetta area.
Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control
Organized, detail-oriented self-starter, able to work independently and part of a group.
Must be flexible and able to work weekends, nights and holidays to support the property’s peak hours of operation and Concierge team needs
Proactive, approachable and solution-focused
Must be able to work in a fast-paced environment, maintaining professionalism at all times.
Ability to multi-task and work well under pressure.

Responsibilities

Develop, and retain the best ExperienceMakers that make up the Avalon Concierge team.
Identify and fully develop the inventories of services provided to guests and residents of Avalon.
Responsible for vetting process and agreements for third party amenity providers. Manages on-going relationships with these key vendors and contractors to ensure flawless execution of service.
Partners with the Avalon Marketing team in developing and executing programs that support store sales and a unique shopping and dining experience. Attends weekly marketing meetings
Oversees the ‘surprise and delight’ offerings to guests of Avalon by supervising the Concierge responsible for this portion of hospitality.
Develops relationships with Avalon's retail and office tenants and residential communities.
Focus on improving existing programs while assisting in the creation of new and varied experiences that offer a fresh and inviting guest experience.
Execute hospitality, marketing and event plans on property and off – often requiring evening and weekend assignments.
Expertly manages administrative duties such as expense reporting and payroll and timekeeping. Manager is responsible for scheduling and time sheets.
Provide leadership support for the Concierge team; including training and ongoing coaching as needed.
Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience.
Ensure uniform guidelines are adhered to by the Concierge team at all times; clean and pressed and worn in the appropriate manner. Responsible to ordering uniforms and coordinating dry cleaning.
Partners with Assistant General Manager to lead Hospitality Training for operational departments monthly, as needed.
Facilitate monthly Concierge meetings in order to stay informed of property changes, events, promotions, etc.
Assistant Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings with Marketing and Management teams.
Coordinate the quarterly retail tenant soundbite surveys and review with General Manager, Assistant General Manager and Concierge Manager.