Assistant Community Manager

About the position

An Assistant Community Manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff. There are three core categories of responsibilities: Management, Leasing, and Customer Service.

Responsibilities

• Maintain the physical and fiscal assets of the community
• Complete all resident move-ins, move-outs, transfers and renewals
• Inspect vacant apartments to ensure rental readiness and perform move-out inspections
• Supervise and motivate onsite personnel to achieve the operational goals of the property
• Liaise and collaborate with regional and senior management
• Ability to professionally resolve resident and employee issues
• Attend court, as necessary
• Uphold and enforce all company policies, processes, and procedures
• Work in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
• Conduct tours of the grounds of the community and show apartments to prospective residents
• Sell the community over the phone/internet to convert leads to on-site tours
• Greet all individuals that enter the leasing office in a friendly and professional manner
• Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Develop and maintain professional relationships with prospective and current residents
• Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
• Handle resident calls and in-person concerns
• Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws
• Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
• Collect and process rental payments
• Facilitate the move-in and move-out process
• Maintain property records
• Assist with payroll

Requirements

• Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
• Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
• Education/Experience – A high school diploma, GED, or equivalent experience is required.
• Prior experience in property management required.
• Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs. Also includes lifting, bending, reaching, etc.

Nice-to-haves

• The ability to close the sale
• The ability to prioritize and multitask
• The ability to manage and contribute to a team; work well with others
• The ability to work independently with little supervision
• Excellent telephone etiquette
• Advanced computer skills and knowledge of the Internet and Email
• Exceptional interpersonal and people skills
• Professional demeanor
• Effective oral and written communication abilities
• Superb organizational skills and attention to detail
• Good judgment and ability to exercise common sense understanding
• Honesty and integrity
• A positive attitude and the ability to smile under all circumstances
• Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events
• Enthusiasm and the personal drive to be a self-starter
• Demonstrate strong professionalism in all facets
• Demonstrate an ability to diffuse and respond to customer concerns

Benefits

• Ability to work with experienced professionals in a multi-billion dollar industry
• Invaluable business, sales, and customer relationship building experience
• A performance-based career path, with room for advancement
• Excellent health benefits package for fulltime employees, including company-paid HMO (PPO health coverage optional)
• Dental and vision insurance options
• 401k plan with a match contribution
• Direct deposit
• Paid time off, including vacation and sick leave
• Paid holidays
• Educational reimbursement
• Annual awards banquet and other social company functions