Assistant Community Manager

HomeGrove • Laredo, TX

78d

About The Position

We’re looking for a highly-motivated Assistant Community Manager with strong attention to detail, communication skills, and passion for delivering excellent customer service to join our growing team! HomeGrove is a full-service property management firm with more than 30 years of experience in the Laredo rental market. Our mission is to deliver exceptional service that exceed the expectations of both our investors and residents. In this role, you’ll support our Community Managers — helping them deliver a consistent, high-quality resident experience across our portfolio while gaining hands-on experience in property operations. This is a great opportunity to build a career in property management and real estate more broadly — especially for a professional who’s eager to learn, takes ownership of their work, and values care in every interaction.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Passion for delivering excellent customer service.
• Eager to learn and grow within the property management industry.
• Tech-savvy, able to work across multiple online tools and software.

Nice To Haves

• Previous experience in customer service, hospitality, or sales.
• Experience in a role where you helped create a positive customer experience through courteous, professional, and timely communication.

Responsibilities

• Listing available units across various marketing channels.
• Serving as the first point of contact for leads inquiring online and by email, phone, or text.
• Evaluating prospective residents.
• Scheduling and leading tours — showcasing community amenities, floor plan features, and lease options.
• Processing rental applications by collecting required documentation, facilitating rental verifications, and updating applicants on final decisions.
• Monitoring upcoming lease expirations and sending renewal offers to eligible residents.
• Explaining updates to lease terms, including policy and rent changes, in a clear and timely manner.
• Updating household information to reflect any changes.
• Assisting with administrative tasks and supporting daily operations as needed.
• Performing general office duties such as drafting and sending communications, maintaining resident files, and updating records.

Benefits

• Gas Compensation
• Health Insurance Reimbursement
• Performance-Based Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level