Assistant Community Manager

Communities First • Flint, MI

7d

About The Position

The Assistant Community Manager supports the Community Manager in the day-to-day operations and administration of CFI-owned and managed properties. This role assists with leasing, compliance, resident relations, reporting, and coordination with maintenance and service partners to ensure properties operate efficiently, remain compliant, and provide high-quality service to residents. The Assistant Community Manager acts as a key support to ensure operational continuity and resident satisfaction.

Requirements

• Strong customer service and interpersonal skills
• Attention to detail and ability to manage multiple priorities
• Basic understanding of affordable housing programs (LIHTC, Section 8, supportive housing preferred)
• Proficiency with Microsoft Office (Word, Excel, Outlook) and property management software
• Ability to maintain confidentiality and professionalism
• Effective written and verbal communication skills
• Ability to work collaboratively in a fast-paced, community-focused environment
• Flexibility and willingness to learn and grow within property management
• Ability to lift up to 25 lbs
• Ability to sit, stand, walk properties, and work at a computer for extended periods
• Valid driver’s license required

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Relevant experience may be substituted for formal education
• Housing compliance certifications (COS, AHM, LIHTC) preferred or willingness to obtain within a specified timeframe

Responsibilities

• Assist with tenant selection activities including application intake, file review, unit showings, leasing paperwork, and unit transfers
• Support timely processing of move-ins, move-outs, and waitlist management
• Maintain accurate leasing documentation and resident files
• Assist with income certifications and recertifications for LIHTC, Section 8, supportive housing, and other rental assistance programs
• Gather and verify third-party income and asset documentation (employers, banks, government agencies, etc.)
• Maintain certification data in MSHDA’s Certification Online System and other required databases
• Support audit preparation and respond to file review requests under the direction of the Community Manager
• Serve as a point of contact for residents, responding to questions, concerns, and service requests
• Assist with resident retention efforts, eviction prevention strategies, and payment plan coordination
• Support the enforcement of lease compliance, including notices and documentation
• Submit and track maintenance work orders; follow up to ensure timely completion
• Coordinate unit readiness and turnover activities with maintenance staff
• Assist with inspections and document findings as directed
• Assist with the preparation and submission of weekly, monthly, and site-level reports
• Support accurate recordkeeping, data entry, and file organization
• Participate in on-call rotation as required
• Collaborate with service partners, case managers, and internal departments
• Support the Community Manager with operational tasks and special projects
• Perform other duties as assigned to support property and organizational goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees