Assistant Community Manager (Bi-Lingual)

Axia Residential

About The Position

The Assistant Community Manager will assist in overseeing day-to-day operations at the community alongside the Community Manager. As an Assistant Community Manager, you will be front-and-center to assist the Leasing team with marketing and resident relations, with a focus on keeping financial records accurate and managing business operations. You are also ready and willing to assist your Leasing team with showing apartments, provide resident service support, participate in resident retention efforts, and organize and participate in community events. You will be responsible for also effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. The Community Manager is your direct leader, and you will fill in when needed to ensure that your team is motivated, having fun, and keeping the residents as happy as can be!

Responsibilities

Maintaining the office and resident files with integrity in a confident and secure manner.
Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property.
Keep current on the businesses and retain nearby, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property.
Taking on leasing responsibilities including leasing apartments when needed.
Assessing move out condition of apartments and have a final account statement sent with the final disposition.
Inspecting make ready apartments prior to move in.
Promptly attending to resident comments and/or complaints, with a smile and solution focused approach. Ensuring that all team members are friendly, open and available to the residents and co-workers, while discouraging non-fraternization.
Implements effective resident retention programs, such as move-in and service follow up.
Maintain excellent resident relations and the ability to respond to resident concerns to avoid escalation of the problem.
Managing and monitoring all rental collections and making daily deposits and reconciliations monthly.
Enforce rent collection policy.
Responsible for processing invoices alongside the Community Manager
Safeguarding and assuring all monies received on the property are properly deposited and entered into the system timely.
Monitor renewals. Distribute and follow-up on renewal notices.
Produce monthly reports for Community Manager.
Immediately inform and refer any liability claim, legal complaint, or other violation to the Community Manager, Regional leadership and corporate office.
Always maintain a professional appearance and attitude.
Some responsibilities and duties may not be specifically addressed within this job description.