Assistant Community Manager [Multi-Site]

ACC MANAGEMENT GROUP, INC.•Fountain City, WI

11d

About The Position

WE’RE HIRING: MULTI-SITE ASSISTANT COMMUNITY MANAGER Make an Impact Across Multiple Communities! Are you a natural leader who loves variety, thrives on building relationships, and keeps operations running smoothly wherever you go? If you’re energized by supporting multiple teams and creating unforgettable resident experiences, this is the role for you! We’re seeking a Multi-Site Assistant Community Manager to help lead and elevate the day-to-day operations across several premier apartment communities. This is an exciting opportunity for a professional who loves a challenge, embraces collaboration, and enjoys the fast pace of property management. What You’ll Do As a Multi-Site Assistant Community Manager, you’ll be the go-to support for both residents and onsite teams. Your responsibilities will include: Assisting Community Managers at multiple properties with daily operations Providing exceptional customer service and resident engagement Supporting leasing, renewals, tours, and marketing initiatives Managing rent collection, accounts receivable, and basic financial reporting Ensuring consistent communication and standards across all sites Coordinating maintenance follow-ups and service satisfaction What We’re Looking For You’ll shine in this role if you are: Experienced in property management, leasing, or related hospitality roles A strong communicator with excellent organizational skills Comfortable traveling between multiple communities Motivated, detail-oriented, and ready to take initiative Great with people — from residents to vendors to teammates Why You’ll Love Working With Us Competitive compensation + performance bonuses Health, dental, vision, and retirement benefits Opportunities for growth into management roles A supportive, fun, and team-oriented culture A dynamic role with variety — no two days are the same! Ready to Grow With Us? If you’re excited to take your property management career to the next level and thrive in a multi-site environment, we’d love to hear from you! ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

Requirements

Experienced in property management, leasing, or related hospitality roles
A strong communicator with excellent organizational skills
Comfortable traveling between multiple communities
Motivated, detail-oriented, and ready to take initiative
Great with people — from residents to vendors to teammates
High School diploma or equivalent required.
Previous customer service experience required.
1-2 years of leasing or property management experience preferred.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Experience with Onesite software is a plus.

Responsibilities

Assisting Community Managers at multiple properties with daily operations
Providing exceptional customer service and resident engagement
Supporting leasing, renewals, tours, and marketing initiatives
Managing rent collection, accounts receivable, and basic financial reporting
Ensuring consistent communication and standards across all sites
Coordinating maintenance follow-ups and service satisfaction
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

Competitive compensation + performance bonuses
Health, dental, vision, and retirement benefits
Opportunities for growth into management roles
A supportive, fun, and team-oriented culture
A dynamic role with variety — no two days are the same!
ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

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