Assistant Community Manager [Part-Time]

ACC MANAGEMENT GROUP, INC. • Cedar Grove, WI

20d • Onsite

About The Position

As an Assistant Community Manager, you’ll be the right hand to our Community Manager—helping with day-to-day operations across multiple beautiful apartment communities. Every day brings something new! From welcoming residents and coordinating events to managing leasing tasks and keeping operations running smoothly, you’ll play a key role in making residents feel at home.

Requirements

• Friendly, outgoing personality with excellent communication skills
• Strong organizational and multitasking abilities
• Reliable transportation and flexibility to travel between nearby communities
• High School diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Previous experience in property management, hospitality, or customer service preferred
• Proficiency with Microsoft Office; knowledge of property management software a plus
• 1-2 years of leasing or property management experience preferred.
• Experience with Onesite software is a plus.

Responsibilities

• Support the Community Manager in daily operations at multiple properties
• Assist with leasing tours, resident communications, and renewals
• Manage administrative tasks like rent collection, reports, and vendor coordination
• Maintain high standards for customer service, organization, and follow-through
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive hourly pay + leasing/renewal bonuses
• Opportunities for growth within our expanding property management team
• Work in a supportive environment that values teamwork, creativity, and community
• ACC offers competitive pay, 401K, paid time off, & bonus opportunities!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees