Assistant Community Manager at RiverHouse - The Potomac

JBG SMITH • Arlington, VA

1d

About The Position

Actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence, Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service.

Requirements

• 3+ years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants.
• Prior leadership and supervisory experience.
• Experience with bookkeeping and management of financial records.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING – Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
• INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Nice To Haves

• College degree preferred.

Responsibilities

• Work with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
• Coordinate with residents and the team to ensure a smooth move-in experience.
• Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address issues.
• Manage financial performance of the community with a specific focus on rent collection, renewal retention program, and invoice management.
• Conduct thoughtful and personalized tours to prospective residents to ensure that the community maintains targeted occupancy goals.
• Participate in community activities and social events to build resident relationships.
• Routinely inspect the community to ensure that the highest standards are maintained.
• Work a flexible schedule to include weekends.

Benefits

• For a complete benefits overview, please visit the benefits section of our careers page.
• In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level