Assistant Community Manager

RHP Properties•Holland, MI

27d•Onsite

About The Position

We are presently seeking an experienced Assistant Community Manager for our residential manufactured home community located in Holland, MI, who will perform administrative duties under the supervision of a Community Manager. As a successful Assistant Community Manager, you will: Greet all customers with a polite, professional demeanor. Answer community office telephone calls promptly and professionally, provide requested information for telephone inquiries. Develop and maintain community relationships. Use Microsoft Office to produce and present documents. Assist the Community Manager in entering data into the management software program. Assist the Community Manager in completing guest cards and entering lead information in the Link System. "Leads" include but are not limited to people interested in purchasing Bayshore Homes or Bayshore Brokered Homes, moving a home into the community and etc. Maintain all community office files according to company policy, including state and local requirements. Inventory, order and verify receipt of office supplies. Coordinate maintenance of office equipment to ensure continuous customer sales and service. Document telephone conversations, visits, and presentations to maintain existing customers and to build a book of business of potential residents for property management. Work in conjunction with the Community Manager in new and used home sales. Present homes to potential residents as needed. Ensure residents' privacy and property preservation. Comply with Federal, State, and Local regulatory requirements to protect the interest of the company and to avoid discrimination of residents, vendors and team members. Perform other duties as assigned

Requirements

A minimum of 1-year general office experience required; 1-year sales experience preferred, occasionally required
Available to work weekends required
High School Diploma or GED required
Excellent customer service skills.
Detail-oriented and with strong analytical and organizational skills.
Ability to multitask and be a team player in a fast-paced environment.
Working knowledge of Microsoft Office, specifically Excel, Word, and Outlook.
Ability to lift up to 25 pounds.
Valid operator's license, maintenance of a good driving record at all times, and insurability under the Company's policy at all times and the ability to commute between communities.

Responsibilities

Greet all customers with a polite, professional demeanor.
Answer community office telephone calls promptly and professionally, provide requested information for telephone inquiries.
Develop and maintain community relationships.
Use Microsoft Office to produce and present documents.
Assist the Community Manager in entering data into the management software program.
Assist the Community Manager in completing guest cards and entering lead information in the Link System. "Leads" include but are not limited to people interested in purchasing Bayshore Homes or Bayshore Brokered Homes, moving a home into the community and etc.
Maintain all community office files according to company policy, including state and local requirements.
Inventory, order and verify receipt of office supplies. Coordinate maintenance of office equipment to ensure continuous customer sales and service.
Document telephone conversations, visits, and presentations to maintain existing customers and to build a book of business of potential residents for property management.
Work in conjunction with the Community Manager in new and used home sales. Present homes to potential residents as needed.
Ensure residents' privacy and property preservation.
Comply with Federal, State, and Local regulatory requirements to protect the interest of the company and to avoid discrimination of residents, vendors and team members.
Perform other duties as assigned