Assistant Community Manager

ACC MANAGEMENT GROUP, INC. • Madison, WI

1h • Onsite

About The Position

Are you ready to help launch something amazing? We’re looking for an enthusiastic Assistant Community Manager to help bring our vision of exceptional living to life! As the right hand to our Community Manager, you’ll play a key role in creating a vibrant, welcoming environment for residents and prospects alike. This is your chance to grow your career in property management, be part of an exciting lease-up, and help shape the culture of a brand-new community from day one!

Requirements

• 1–2+ years of property management or leasing experience (multifamily preferred).
• A customer-service superstar with strong communication and organizational skills.
• A team player who thrives in a fast-paced, hands-on environment.
• A positive attitude, professional presence, and a passion for creating community!
• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Experience with Onesite software is a plus.

Responsibilities

• Partner with the Community Manager to oversee daily operations and deliver top-notch resident experiences.
• Lead with personality — greet residents, handle inquiries, and build genuine connections.
• Support leasing goals by guiding prospects through the leasing process with energy and confidence.
• Manage rent collections, renewals, and reports with accuracy and attention to detail.
• Maintain compliance with company policies and housing regulations.
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive pay
• Full benefits package (medical, dental, vision, 401(k), PTO, and more).
• Opportunities for growth and advancement within a thriving management company.
• A fun, supportive team that celebrates success together.
• ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees