Assistant Community Manager

Brothers Redevelopment, Inc. • Denver, CO

12h • Onsite

About The Position

The purpose of this position is to provide clerical and administrative support to two properties located in Aurora and assist the Community Managers in the day-to-day operations to ensure long-term viability of both properties assigned within the Brothers Property Management (BPM) Portfolio. This role involves a variety of tasks including clerical support, leasing and occupancy assistance, record maintenance, report submission, and customer service. The Assistant Community Manager will work to ensure smooth and efficient site operations, compliance with regulations, and positive resident relations.

Requirements

• Must be able to follow directions.
• Must be able to provide excellent customer service.
• Must display respect and professionalism at all times.
• Must be able to work independently or as part of a team when required.
• High school diploma or equivalent.
• Minimum of 1 year of experience working in an office setting, preferably in the property management industry, with affordable housing experience (project-based section-8, tax credit, public housing, etc.).
• Experience with property management software – preferably RealPage Onesite.
• Strong communication skills.
• Strong organizational skills.
• Problem solving ability.
• Decision-making ability.
• Must hold a valid state of Colorado driver’s license.
• Must have insurance.
• Must have reliable transportation.

Responsibilities

• Performs clerical tasks as directed and needed for the site to operate smoothly and efficiently.
• Provides support services to supervisor including but not limited to typing, computer input, information tracking and miscellaneous errands as needed.
• Maintains demographic materials of residents.
• Responds to telephone inquiries for occupancy by mailing applications or other information, as necessary.
• Responsible for mailing and faxing appropriate forms as applicable.
• Makes copies, distributes notifications, files reports, invoices etc.
• Answers, screens and directs telephone calls, takes messages as necessary, meets and greets residents, vendors, visitors and prospective residents and other related receptionist duties.
• Conducts weekly building inspections.
• Reports building or site related problems to maintenance department and Community Manager.
• Assists in conducting inspections of housing units for cleanliness, maintenance needs and standards of occupancy at move-ins, move-outs, annually and as regulations require.
• Assists in performing leasing and occupancy tasks.
• Shows and leases vacant ready apartments using best practices and industry standards and proven telephone and closing techniques.
• May include scheduling and conducts community tours.
• Assists in gathering paperwork after an initial interview and assists applicant with completing all forms and ensuring all required signatures are obtained.
• Assists in gathering paperwork for interim and annual recertifications.
• Also assists residents with completing all forms and ensures all required signatures are obtained.
• Assists in maintaining records and resident files in compliance with BPM and regulatory compliance requirements.
• Maintains a waitlist in accordance with regulatory and/or BPM requirements as applicable.
• Maintains resident files in compliance with regulatory and/or BPM policy.
• Collects, collates and inserts new information into resident files as instructed.
• Assists in ensuring signatures are on all forms as required.
• Performs move-in and move-out inspections as assigned.
• Responsible for performing computer input functions including applications, notes, move-ins, move-outs, rent posting and other items related to leasing.
• Participates and assist with regulatory audits and preparation as requested.
• Must comply with all legal, financing and regulatory requirements, e.g., audits, fair housing and equal opportunity laws.
• Assists in the completion, filing and submission of reports in alignment with BPM policies and procedures.
• Assists with collection of rents, documentation, and processing.
• Assists with invoicing processing, including scanning, coding, etc.
• Runs delinquency reports and prepares late notices for non-payment of rent.
• Updating notes in the system regarding delinquency, application tracking, etc.
• Communicate efficiently with the public and co-workers and promptly address resident issues, requests and communications.
• Assist in planning and coordinating community activities.
• Required to travel from property to property regularly for meetings, training, etc. within the Denver Metro area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED