Assistant Community Manager

ACC Management Group•Green Bay, WI

1d•Onsite

About The Position

Join a vibrant apartment community where your leadership and people skills shine! Are you a customer-service rockstar with a passion for creating exceptional resident experiences? Do you thrive in a fast-paced environment where every day brings something new? If you’re ready to grow your career in property management, we want YOU as our Part-Time Assistant Community Manager ! What You’ll Do As our Assistant Community Manager, you’ll be the right hand to the Community Manager—helping the property run smoothly and keeping residents happy. Your day will include: Providing top-notch customer service and building strong resident relationships Assisting with leasing: tours, applications, move-ins, renewals Handling resident inquiries, concerns, and conflict resolution Supporting rent collection and financial tasks with accuracy Coordinating maintenance requests and ensuring quick follow-up Keeping the office organized and running like a well-oiled machine Assisting with marketing, social media, and outreach to attract prospects What You Bring A friendly, upbeat personality and a genuine love of helping people Experience in property management, leasing, hospitality, or customer service Strong organizational skills and attention to detail Excellent communication skills—both in-person and over the phone Ability to multitask, prioritize, and stay cool under pressure A team-first attitude with leadership potential What We Offer Competitive pay + leasing bonuses Paid time off & holidays A fun, supportive team environment The chance to make a real impact on a thriving apartment community

Requirements

High School diploma or equivalent required.
Previous customer service experience required.
1-2 years of leasing or property management experience preferred.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Experience with Onesite software is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.