Assistant Community Manager - Parkside Esterra Park

Greystar•Redmond, WA

1d•Onsite

About The Position

The Assistant Community Manager at Parkside Esterra Park supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. This critical role involves completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations. The Assistant Community Manager utilizes property management software to record, track, and report on all financial workings of the community. The role also involves providing excellent customer service, assisting the leasing team with tours (both virtual and in-person), reviewing and submitting invoices, processing resident move-outs, and responding to resident inquiries. In the absence of the Community Manager, this role acts as the on-site supervisor, organizing daily work, coordinating maintenance, and managing community operations in compliance with company policies. The position also assists in managing client/owner relationships and may support leasing and marketing efforts.

Requirements

Previous property management experience is required
Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting
Excellent communication skills: ability to read, write and communicate effectively
High level of professionalism in both manner and dress
A high school diploma or equivalent and professional knowledge of business discipline are required

Nice To Haves

Fee management preferred
Proficient in MS Office Suite and Yardi/OneSite software

Responsibilities

Being part of a team and having fun while providing excellent customer service
Collecting and posting rent, fees, and other payments
Preparing daily bank deposits and processing invoices and payables
Stay up to date on rent assistance policies and programs from federal, state, and local governing offices
Assist the leasing team in touring apartments with prospects both virtual leasing and in-person tours
Reviewing and submitting invoices from vendors, contractors, and service providers for payment
Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements
Respond to resident questions, concerns, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Partner with the on-site office team and marketing team to create safe, social distant activities and events for residents
Acts as the on-site supervisor in the absence of the Community Manager
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification
For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits