Assistant Community Manager

ROSENBLUM DEVELOPMENT CORPORATION•Latham, NY

About The Position

Are you a natural connector with a passion for friendly, helpful customer service? We are hiring a full-time Assistant Community Manager(ACM) to support our Launchbox [https://launchbox.co/] and Hone Coworks “flexible workspace” communities. In this dynamic role, you’ll be the go-to person for supporting our members, making guests feel welcome, and ensuring smooth operations in our flexible workspaces. “Flexible workspaces” are spaces designed for freelancers, remote workers, startups, and small businesses. They offer professional amenities like high-speed Internet, meeting rooms, mail service, coffee and snacks, and a collaborative atmosphere that fosters productivity and networking without requiring a long-term lease. About us: The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our Launchbox and Hone Coworks brands are redefining how people work and collaborate. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces”!

Requirements

One (1) year of experience in hospitality, retail, warehouse, or property management.
Associate degree preferred; relevant experience may substitute for degree.
Ability to work with sensitive files and maintain confidentiality.
Become familiar with multiple Hone and Launchbox locations and assist with coverage as required.
Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to community members and internal customers.
Strong verbal/interpersonal skills and ability to understand and respond to members, colleagues, and vendors with a professional focus.
Strong initiative, attention to detail, multitasking ability, organization, and follow through.
Proficiency in using desktop and web applications, general technology literacy, and ease in learning new software and systems.
Ability to maintain confidentiality, space, and information security.

Responsibilities

Create a friendly, inclusive environment to facilitate high member satisfaction and engage potential members in the benefits of working at one of our FWS locations. Be familiar with all members on a first name basis and get to know their business and personal interests.
Staff FWS location front desk and café during hours of operation to ensure positive visitor experience. Address member questions, concerns and service requests.
Maintain cleanliness and organization throughout the workplace, including kitchen, conference room, restrooms and lounge areas. Conduct regular walkthroughs and inspections of the space, submit and track service/maintenance requests to ensure satisfactory resolution.
Intake sales inquiries, conduct tours, and update the CRM platform and member portal.
Manage member onboarding and offboarding.
Maintain supply inventory, regularly replenish amenities throughout space.
Receive, sort and deliver mail and packages to members.
Manage multiple software programs and assist members with basic space and technology issues.
Provide exceptional customer service through positive interactions with teammates, customers, members, visitors, and vendors in person and via telephone, email.
Plan and host member events under guidance of SCM/CM to create and build internal connections between members.
Ensure regular trash removal and proper waste management throughout interior and exterior areas. Maintain outdoor curb appeal, including walkways, entrances, and at compactor locations.
Become familiar with multiple FWS locations and provide coverage as required.
Perform additional tasks assigned based on company needs.