Assistant Community Manager

Woodmont Properties•Allentown, PA

7d•$65,000 - $75,000

About The Position

The Assistant Community Manager supports all operational, sales, customer service, and financial functions of the community. This includes leasing performance, resident satisfaction, staff coordination, revenue management, and administrative compliance. You’ll partner closely with the (Senior) Community Manager to ensure the community achieves occupancy, financial, and operational goals while delivering the elevated, luxury-level standard Woodmont Properties is known for.

Requirements

Bachelor’s degree or 3–5 years of property management experience (preferred).
Strong proficiency in Excel, Microsoft 365, Yardi Voyager/CRM, and related property management tech.
Strong communication, leadership, sales, and customer service skills.
Ability to analyze data, interpret trends, and execute process improvements.
Real Estate or Property Manager License (as required by state/local regulations).

Nice To Haves

Experience with AI-enabled leasing platforms strongly preferred.
The ideal candidate is: A strong communicator who leads with empathy, clarity, and professionalism.
Highly organized, detail-oriented, and able to manage multiple priorities.
Motivated by sales performance and delivering top-tier resident service.
Tech-savvy, adaptable, and excited about emerging industry technologies.
A collaborative team player who can also lead confidently when needed.

Responsibilities

Leasing & Sales Deliver exceptional, luxury-level customer experiences for prospects and residents.
Maximize occupancy and rent growth through expert sales, lead management, and follow‑up.
Conduct tours (in-person and virtual), process applications, and manage move-in/move-out workflows.
Maintain deep knowledge of the community, surrounding neighborhood, and competitive market.
Partner with revenue‑management tools to support pricing and leasing strategies.
Resident Experience & Customer Service Serve as a primary point of contact for residents, ensuring timely communication and issue resolution.
Collaborate with maintenance teams to address service requests and coordinate resident communications.
Support resident engagement by planning and executing events that build community and support retention.
Utilize CRM systems, AI tools, and automated workflows to enhance the resident experience.
Marketing, Technology & Compliance Audit online listings, digital marketing assets, and AI-driven communication tools.
Ensure data accuracy across PMS, CRM, revenue platforms, and resident portals.
Support online reputation efforts by encouraging resident feedback and review engagement.
Maintain compliance with Fair Housing laws, privacy standards, and company policies.
Financial & Operational Management Support rent collection, delinquency management, and deposit accounting in line with legal and company standards.
Assist with financial reporting, expense tracking, and site-level purchasing.
Partner with maintenance leadership to ensure property inspections meet company quality and presentation standards.
Maintain organized, audit‑ready leasing files and administrative documentation.
Leadership & Team Support Help guide, support, and develop leasing and office team members.
Manage daily workflows, staffing, performance audits, and file approvals.
Serve as an escalation point for complex resident or prospect concerns.
Act in a leadership capacity on behalf of the (Senior) Community Manager when needed.