Assistant Community Manager

Sparrow Partners•Austin, TX

8d•Onsite

About The Position

As an Assistant Community Manager at ArborView Circle C Ranch, you will support the management and daily operations at one of our 55+ Active Adult communities. Reporting to the Community Manager, this is an exciting opportunity to help us achieve our mission of building community.

Requirements

A high school diploma and a valid driver’s license
Minimum of 3+ years professional management experience preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
Experience maintaining financial records and budget management
Experience using YARDI or other property management software
Proficient in Microsoft Word, Excel and Outlook
Servant leader mindset and passionate about making a difference in other’s lives
Devoted sense of accountability and solution-oriented
Effective communication skills and skilled at navigating conflict
Must have general knowledge of OSHA and ADA regulations
Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Responsibilities

Support the Community Manager with all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams
Develop strong personal relationships with our community members
Maintain high expectations for the upkeep of the community and swiftly address concerns
Support the achievement of established budgeted financial and operational goals including revenue, occupancy, and expense management
Use YARDI to monitor apartment availability, qualify prospects and manage community member data
Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation
Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members
Provide hospitable and high-quality service to ensure a memorable experience for all
Assist with community social media accounts to promote the Sparrow lifestyle
Conduct community tours and help share the Sparrow lifestyle with prospective community members with a focus on building strong personal relationships and deeply understanding their needs
Document and respond to all leads in a timely manner including personal follow-ups to nurture relationships and interest
Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth community member experience
Achieve high community member satisfaction and promote retention
Execute and perform activities in support of the community's lease renewal program by preparing lease renewal letters and packages in a personalized and timely manner

Benefits

Best Place to Work Award Recipient
Competitive bonus opportunities
Generous paid time off
Purpose-driven culture; rewarding work
Comprehensive health, dental, vision benefits
401k retirement plan with robust employer match
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

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