Assistant Community Manager

Jones Street Residential•Manchester, NH

18h

About The Position

The Assistant Community Manager is responsible for overseeing all day-to-day operations of the apartment community. This position is accountable for achieving the financial, operational, and business objectives of the property. The Assistant Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.

Requirements

Bachelor’s Degree preferred
Three to five years of experience in residential property management
Experience with market-rate communities
Strong computer skills, especially in the Microsoft Office Suite and Yardi Voyager software
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other lawsas they relate to property specific guidelines and occupancy standards
Organized and detail oriented with the ability to see the big picture
Must be able to identify and resolve problems in a timely manner and gather and analyzeinformation skillfully
Complies with all Jones Street Residential policies and procedures

Responsibilities

Monitors and enforces compliance with all pertinent company policies, procedures, and standards related to operations and employment
Understands local and federal laws as they pertain to leasing, evictions, deposit accounting, fair housing, risk management and OSHA requirements
Has a clear working knowledge of community accounting and operating procedures
Remains informed about current market developments including competition’s occupancy, rent structure, amenities and current concessions
Maintains a flexible schedule, and able to fill in other positions as required
Interacts with the prospects, residents, and team in a professional and courteous manner, assisting with questions, solving problems and any other duties required
Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques
Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements
Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management
Assists the Community Manager in operating community within budget parameters while increasing Net Operating Income
Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments
Generate necessary legal action, documents and process in accordance with state and company guidelines
Assists Community Manager with supervision of maintenance and leasing staff
Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies
Train and develop employees to ensure team meets their full potential
Monitor rent delinquency for all current and past residents
Perform other duties as required