Assistant Community Manager - The Carmel
About The Position
The Assistant Community Manager (ACM) supports the Community Manager in the daily operations of a residential community. The ACM is responsible for all accounts receivable and payable, ensuring that delinquency and bad debt are maintained to company’s expectations, assists in maintaining high occupancy rates through leasing and renewal activities, ensuring superior resident satisfaction, assisting with comprehensive financial administration, and coordinating community maintenance and repairs. This pivotal role requires exemplary organizational skills, a strong customer service orientation, and a thorough understanding of community management best practices and all applicable legal compliance standards Steps up in the absence of the Community Manager to ensure that the day to day operations are sustained.
Requirements
- Experience: A minimum of 2 years of experience in property management, residential leasing, or a related high-level customer service role is required.
- Education: A high school diploma or equivalent is required; a Bachelor's degree is strongly preferred.
- Skills: Proficiency in property management software (e.g., Yardi, RealPage) and the Microsoft Office Suite (Word, Excel) is essential. The role demands strong verbal and written communication, negotiation, and conflict resolution skills.
- Legal Knowledge: A foundational understanding of Fair Housing laws, landlord-tenant laws, and lease agreement interpretation is required.
Nice To Haves
- Certifications: Professional property management certification (e.g., CAM, ARM) is a significant advantage.
Responsibilities
- Assist in the preparation of community budgets and generate required monthly financial reports.
- Collect and accurately process rent and other fees, ensuring timely deposit and precise posting to accounts.
- Manage accounts payable, including invoice coding and submission for appropriate approval and payment.
- Oversee delinquent accounts, prepare necessary legal notices, and assist with collection efforts and, when required, eviction proceedings, in strict compliance with all legal statutes.
- Maintain organized and complete community files and essential documentation.
- Serve as the primary point of contact for all resident inquiries, concerns, and maintenance requests.
- Ensure the timely and satisfactory resolution of all resident issues, upholding the highest standards of customer service.
- Strategically plan and execute resident retention activities and community-building events.
- Consistently and professionally enforce all lease terms and community rules and regulations.
- Develop and oversee the execution of annual operating budgets, marketing plans, and leasing strategies for each Community.
- Maintain fiscal accountability by analyzing financial statements, managing budget variances, and approving major expenditures.
- Ensure performance aligns with budgeted expectations and meets or exceeds market performance.
- Coordinate, schedule, and follow up on all maintenance and repair work orders to ensure prompt completion.
- Conduct regular community inspections to proactively identify maintenance needs, mitigate safety hazards, and ensure aesthetic appeal.
- Rigorously monitor the quality of work performed.
- Ensure the community strictly adheres to all local, state, and federal health, safety, and environmental regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
