Assistant Community Manager

Conifer Realty LLC•Baltimore, MD

22h•$23 - $25•Onsite

About The Position

Responsible for all aspects for marketing and leasing apartments and handling the compliance administration for housing programs, lease renewals, recertifications, weekly reports and support/back up for the Community Manager with office administration tasks. Will work to minimize vacancies, quickly lease apartments, promote good working resident and public relations, assure program compliance and perform clerical duties as required.

Requirements

Minimum 1-3+ year’s prior experience in apartment housing with affordable housing/Tax Credit, RD, HUD programs a plus.
Compliance experience (LIHTC, HUD-Section 8, other) preferred or willing to train.
Prior leasing, marketing, event planning, customer service experience helpful, with ability to provide residents and prospects with excellent customer service.
Strong MSOffice skills (Word, Excel, PowerPoint, Outlook).
Yardi, Boston Post or other property management, housing software experience helpful or will train.
Some accounting/bookkeeping experience or math aptitude needed to assist with rent reporting, collections, variances.
Prior office support/clerical experience needed; ability to keep accurate records.
Excellent interpersonal and customer service skills.
Demonstrated excellent written/oral communication skills.
Ability to exercise good business professionalism and business judgment at all times.
Strong organizational, time management, and multi-tasking skills; flexible to change projects as needed.
Detail-oriented; ability to meet all required deadlines.
Resourceful; effective problem-solving skills.
Flexibility – able to prioritize projects and adapt work projects quickly when needed.
Able to work both independently and a team.
Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.
High School Diploma or Equivalent required.

Nice To Haves

Degree: AAS Degree or some college preferred
Certification Preferred or willing to obtain: COS (Certified Occupancy Specialist) LIHTC (Low Income Housing Tax Credit)

Responsibilities

Assist with marketing apartments through various digital advertising platforms and regular community outreach.
Create and execute resident retention events and new prospect events to help drive traffic to the property.
Assist with maintaining property social media pages.
Work closely with resident prospects – provide apartment tours.
Prepare, process and sign all leases and related forms for all units.
Work with maintenance team to communicate daily work orders, turn over instruction and regular property maintenance.
Collect rents and handle delinquent accounts in a timely and efficient manner.
Receive and process service requests.
Perform move in inspections and generate applicable work orders as required.
Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
Ensure that residents are provided with a clean well-maintained community. Perform any necessary touch up cleaning that may be needed when you first arrive (all common areas, entry and model).
Work effectively with staff, residents, applicants and visitors.
Report accidents and emergency situations to the Community Manager immediately.
Perform administration tasks such as follow up on resident and prospect emails, process invoices, process rent checks, etc.
Complete regular and special reports and duties as directed by Community Manager.
Adhere to all Company personnel directives as per the manual of policies and procedures.
Assist other members of the property team as directed or needed.
Support/back up the Community Manager when needed.
Perform Emergency on-call duties as required or assigned.
May be required to assist at other Conifer locations as needed
Other site job-related duties, projects as assigned.
Physical attendance at assigned work location during scheduled hours is essential.