Assistant Community Manager

The Community Builders • Provincetown, MA

102d

About The Position

Join a growing organization that is strengthening neighborhoods across the nation. The Community Builders Inc, TCB, is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income, and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention, and providing a quality living experience for the residents.

Requirements

• College degree or 3 years in a progressive career path in Residential Property Management, Hotel Hospitality, or Retail Management required
• 2 years of experience in Property Management, Hotel Hospitality, or Retail required
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required
• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required
• Proven Excellent Customer Service skills required

Nice To Haves

• Industry designations, such as COS, LIHTC, ARM, etc., preferred

Responsibilities

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues
• Monitors, directs, and tracks performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal
• Anticipates vacancies and is proactive in attracting new tenants
• Prepares re-certifications, leasing applications, verifications, occupancy agreements, and reports
• Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements
• Keeps informed of market conditions and updates competitive market analysis quarterly
• Enters and codes invoices, posts rents, makes deposits, and maintains accurate resident ledgers
• Monitors rent balances, collects rents, and sends out late or quit notices as required
• Participates in all aspects of managing a property, including business goals, budgeting, risk management, physical assets maintenance, compliance, reporting, and personnel management
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager
• Handles resident issues and concerns, partnering with Community Manager as needed
• Inspects market-ready units for acceptance to lease and for resident move-in
• Assists in recruitment, training, supervision, and motivation of team members and participates in the preparation of the annual reviews and performance management process

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid Life & Disability Insurance
• 403b retirement plan with company match
• Tax advantage accounts
• Commuter parking
• Medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential 247 Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees