Assistant Community Manager - Residential

About the position

The Assistant Community Manager is responsible for the administrative bookkeeping and leasing of a multi-family, residential community. In the absence of the Community Manager, the Assistant Manager functions as the Manager. The Assistant Manager reports directly to the Community Manager.

Responsibilities

• Generate revenue in accordance with budgeted goals.
• Handle resident relations with tact, diplomacy and courteous communications.
• Maintain budgeted occupancy while ensuring highest market rents are achieved.
• Help maintain the community appearance.
• Ensure service request repairs are scheduled and completed within 24-48 hours.
• Walk the property daily to ensure the property is clean & shows its best at all times.
• Create and execute marketing strategies to increase qualified traffic.
• Coach leasing team to close effectively.
• Review Guest Cards and monitor follow-up communications.
• Ensure that deposits, rental payments and late/NSF check charges are collected on a timely basis.
• Respond same-day to resident complaints, concerns and requests.
• Develop and utilize resident retention programs.
• Enforce company policies and community rules with consistency and fairness.
• Participate in leasing available apartments.
• Greet prospects and qualify them according to Decron’s application criteria.
• Tour prospects through the community, focusing on their wants & needs.
• Process applications for approval on the day of rental.
• Follow up with prospects who did not rent within 24 hours of touring.
• Manage monthly lease expirations and send out renewal letters monthly.
• Assist the Community Manager in completing monthly financial analysis.
• Make recommendations for pricing increases to the Community Manager.
• Update all residents’ transactions in Yardi on a daily basis.
• Collect and post rents.
• Prepare Preliminary and Final Move-out Statements.
• Plan for and utilize community resources, equipment and supplies economically.
• Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis.
• Monitor and analyze traffic logs, conversion ratios, and marketing data.
• Ensure distribution of all company or community-issued notices.
• Monitor maintenance, construction and renovation projects.
• Function as leader in the absence of the Community Manager.
• Assist with hiring, orienting and training new personnel.
• Complete daily/weekly office and maintenance checklists.
• Deal effectively with performance issues.
• Promote harmony and quality job performance through support and positive reinforcement.
• Ensure staff compliance with company policies and procedures.

Requirements

• Experience in property management or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in property management software, preferably Yardi.
• Basic financial management skills.

Nice-to-haves

• Previous experience in a supervisory role.
• Knowledge of local real estate market.
• Bilingual abilities.

Benefits

• Medical
• Dental
• Vision
• Life
• Short and Long-term Disability
• 401k with matching
• On-Demand Daily Pay