Assistant Community Manager - Lyric at Norton Commons

About the position

The Assistant Community Manager co-leads the day-to-day operations of an assigned community including managing the team members, daily activities, and resources of the community to achieve established budgeted financial & operational goals. The Assistant Community Manager will assist to ensure that the operation of the community complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and other laws and regulations governing multi-family housing operations.

Responsibilities

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports.
• Helps to oversee the leasing process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease.
• Responsible for collecting all monies due, and managing delinquencies according to CS Living Delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director.
• Assists with keeping the RADIX market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community and assists the Community Manager in implementing short and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions and requests in a timely manner and taking appropriate action to resolve and address service issues.
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Assists with the conducting of regular community inspections and takes appropriate actions to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness and general appearance and appeal.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

Requirements

• High School diploma, GED, or related experience and/or training.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Ability to read, write and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features and benefits, and answer questions about the community’s operation.
• Proficient in word processing, spreadsheet, and database management programs to complete required reports and employment documents.
• Strong proficiency in using community management software (preferably Yardi and/or equivalent).
• Ideal candidates will bring a deep understanding of property management processes, including leasing, maintenance coordination, budgeting, and compliance with regulations.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budget, and other fiscal reporting information.

Benefits

• Competitive wage and Performance-Based Bonuses.
• 100% Employee Paid Healthcare Premiums.
• $35/Per Paycheck Cell Phone Reimbursement.
• 120 Paid Time Off (PTO) Hours.
• 20% Housing Discount.
• Professional development opportunities.