Assistant Community Manager - Lease Up

Thrive Communities•Seattle, WA

45d•$27 - $32

About The Position

Learn more about 900 Rainier here: www.900rainier.com Thrive's purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

Requirements

2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
1+ years experience working at a lease-up property.
Experience with Yardi/CRM and On-Site
Accounts Payable experience or prior experience reviewing and paying/entering invoices.
Highly detail oriented with the ability to provide accurate and timely reports and information.
Comfortable working in a fast-paced, customer service-oriented environment.
Understanding of industry terms.
Able to interpret and understand tenant file information and complex documents like regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, support departments, ownership and leadership.
Respectful and understands diverse cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and meets multiple and competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Strong time management, organizational and prioritization skills.
Strong attention on resident retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Nice To Haves

Affordable housing (MFTE, Arch, etc.) experience preferred if working at a property with affordable units

Responsibilities

Income Collection & Accounts Payable
Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issue appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
Deposits all receipts prior to bank close each day.
Enters invoices daily into appropriate system for timely payment.
May use and reconcile property credit card in accordance with accounting policies and deadlines.
Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
Resident Relations
Perpetuates a true sense of community.
Maintains positive customer relations attitude.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
Marketing
Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
Must be knowledgeable of all phases of leasing and resident retention.
Greets prospective clients, shows the community, and performs leasing duties.
Answers and handles incoming phone calls.
Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Administrative
Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
Organizes and files all applicable reports, leases and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
General
Performs any additional duties assigned by the Community Manager or Regional Manager

Benefits

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Employer matched 401k retirement plan
Bonus Potential
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
Company-wide parties and events