Assistant Community Manager - Arbors of Sam Houston Apartments

Atlantic Housing Foundation • Huntsville, TX

147d

About The Position

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. In the Community Manager's absence, the Assistant Community Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the property supervisor and the property owner. In addition, the Assistant Community Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits of all other monies. The Assistant Community Manager also conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Promptly updates all rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease. Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Maintains positive resident relations attitude. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Performs all aspects of Leasing Associate’s Job Description, including but not limited to, greeting prospective clients, shows community, and outside marketing, as needed. Contacts each Notice-to Vacate and attempts to convert them to a renewal. Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing community and improving resident satisfaction. Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics. Proofreads all lease paperwork and processes move-ins and move-outs. Processes all security deposit move-out reports. Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed. This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.

Requirements

• 1 year of Student Housing experience (preferred)
• 1-year experience in property management (required)
• 1-year experience with Yardi or Yardi Voyager (preferred)
• High School diploma or equivalent (preferred)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Email (Gmail)
• Ability to work in a fast-paced and customer service-oriented environment.
• Ability to perform duties under pressure and meet deadlines.
• Ability to work as part of a team and complete assignments independently.
• Ability to take instructions from supervisors.
• Strong problem-solving skills.
• Professional interaction with co-workers, supervisors, guests, and the public.

Responsibilities

• Assist the Community Manager in managing the assigned property.
• Assume responsibilities in the Community Manager's absence.
• Maintain daily, weekly, and monthly reports including accurate reporting of rents and deposits.
• Conduct business in accordance with company policies and procedures, Fair Housing, ADA, and other relevant laws.
• Update rents, deposits, and other monies received from residents.
• Verify that all monies received correspond with lease.
• Issue appropriate notices when necessary (e.g., late payments, eviction notices).
• Maintain positive resident relations.
• Physically inspect property and report service needs to maintenance staff.
• Perform duties of Leasing Associate, including greeting prospective clients and showing the community.
• Contact each Notice-to Vacate and attempt to convert them to a renewal.
• Maintain awareness of local market conditions and trends.
• Contribute ideas for marketing community and improving resident satisfaction.
• Update the on-site accounting system for all property activity.
• Proofread lease paperwork and process move-ins and move-outs.
• Process security deposit move-out reports.
• Accept service requests from residents and route to maintenance.
• Conduct service follow-up with residents.

Benefits

• Paid every two weeks
• Educational Reimbursement
• Opportunities for upward mobility
• 12 Paid Company Holidays
• 16 hours of Learning Time Off annually
• 32 hours of Volunteer Time Off annually
• Competitive Paid Time Off accrual
• Eligible for overtime
• Rent discount if living on-site
• Multiple health care insurance plans covering medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
• Competitive 401(k) Program with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees