Assistant Community Director - River Rock

Elmington Property Management•Chattanooga, TN

About The Position

POSITION SUMMARY: At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. EPM's Assistant Community Directors are essential to the property's overall success supporting the day to day operations while ensuring our residents' satisfaction. Our next Assistant Community Director will ensure efficient operations by assisting in the management of vendor relations, ensuring timely property maintenance, providing data and information for reporting and financial oversight, while assisting to meet the leasing and financial goals and performance of your community.

Requirements

Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
A passion for chasing excellence and providing exemplary customer service.
Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
Effectively manage staff, operations, and financial performance of your community.
Be a positive representative of EPM to residents, vendors, and employees.
Proactive attention to detail, searching constantly for ways to improve your property
Be an effective listener who offers helpful solutions.
Possess great energy, enjoy challenges, and constantly set and reach new goals.
Work alongside the Community Director in achievement of property goals.
Minimum (1) years of multi-family property management experience required.
Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Nice To Haves

Previous Leasing, Property Manager, or Community Manager experience, preferred.
Customer Experience Managers or related fields encouraged to apply.

Responsibilities

Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
Assists in the financial management of the community by creating required daily and weekly reports.
Abides by federal fair housing standards and all other applicable laws.
Develops their professional skills, seeking continual growth and learning from mistakes.
Embodies company policies and procedures in all interactions.
Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
Resolves issues in a timely manner with a focus on customer service.
Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
Performs all other duties, as assigned.