Assistant Community Director - Creekstone

Kairoi Management•Austin, TX

4d•$23 - $24

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. What a Typical Day Could Look Like Life as the Assistant Community Director is a dynamic blend of leadership and financial management that affects the resident’s full lifecycle at your community. You will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more! You are the Point-Person for Resident Solutions and Retention You will lead resident relations and retention programs. If any resident concerns or complaints arise, you will be one of the first to help handle and resolve the situation. Maintaining professional resident relationships is important and you will be responsible for starting the lease renewal process with residents. Your expert customer service skills and attention to detail will help current residents feel at home and future residents excited to call your community home. You are the Financial Leader Your primary responsibility is to ensure that residents submit rent payments on time. If there are any delinquent balances, you will be the primary associate responsible for connecting with outstanding balances. You will ensure that all late fees, rental agreement amounts, concessions, etc. are input correctly and collected from residents. You will also prepare any bank deposits. You will assist with the eviction of residents in compliance with a court order and directions of Attorneys and the Regional Manager. You Keep things Organized and On-Track When it comes to resident arrivals and departures, you will handle and coordinate the move-in and move-out details. You will accurately process paperwork, maintain resident files, and keep all sensitive information confidential. You will help prepare weekly traffic, renewal, and financial reporting. You will also help ensure that the office team has all of the office supplies necessary for day-to-day success. You are the Champion for Community Compliance In the absence of the Community Director, you will carry out any supervisory responsibilities. You will initiate and deliver any resident lease violations, late notices, etc. You will be able to share any organizational policies with the team, ensure that protocol is being followed throughout the day, and notify the Community Director when it is not. You will regularly walk apartment homes in preparation for move-ins to ensure that the make-ready process has been successfully completed. You will also carefully inspect apartment homes upon resident move-out so that Final Account Statements can be accurately prepared and communicated with the former resident. The Kairoi Package - All for YOUR Benefit! Competitive Compensation . Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based. Health & Wellness Benefits . Medical, dental, vision, life insurance, short and long-term disability at an affordable price. Retirement Planning . We offer a 401k program with a company match. Paid Leave . Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program. Discounts . Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more. Training . We want to help you grow! Be prepared to attend and participate in training as required.

Requirements

2-3 years of industry experience or experience in a related hospitality or customer service environment is required.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety is required.
A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations.
High attention to detail.
A positive, customer-focused attitude and willingness to serve.

Nice To Haves

An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

Lead resident relations and retention programs
Handle and resolve resident concerns or complaints
Start the lease renewal process with residents
Ensure that residents submit rent payments on time
Connect with residents with outstanding balances
Ensure that all late fees, rental agreement amounts, concessions, etc. are input correctly and collected from residents
Prepare any bank deposits
Assist with the eviction of residents in compliance with a court order and directions of Attorneys and the Regional Manager
Handle and coordinate the move-in and move-out details
Accurately process paperwork, maintain resident files, and keep all sensitive information confidential
Help prepare weekly traffic, renewal, and financial reporting
Help ensure that the office team has all of the office supplies necessary for day-to-day success
Carry out any supervisory responsibilities in the absence of the Community Director
Initiate and deliver any resident lease violations, late notices, etc.
Share any organizational policies with the team, ensure that protocol is being followed throughout the day, and notify the Community Director when it is not
Regularly walk apartment homes in preparation for move-ins to ensure that the make-ready process has been successfully completed
Carefully inspect apartment homes upon resident move-out so that Final Account Statements can be accurately prepared and communicated with the former resident