Assistant Community Director

HSL Asset Management • Tucson, AZ

28d

About The Position

The Assistant Community Director works with the Community Director to effectively manage all aspects of the community, which include financial operations, resident relations, and team management.

The Assistant Community Director is expected to perform all duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed.

The ideal candidate for our Assistant Community Director position is both a natural leader and helpful team-player who is creative, collaborative, and a critical thinker. HSL is looking for a problem-solving community representative with a good attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

• Communication skills (both verbal and written) and strong interpersonal skills in order to develop personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to: Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc. Function effectively in a sales, marketing, and customer service environment
• Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public
• Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups
• Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner
• Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses
• Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form
• Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Knowledge of and the ability to articulate legal procedures for evictions in local area
• Apply reasoning and logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
• Effectively convey ideas, images, and goals to a diverse group of people and personalities
• Basic bookkeeping, computer, internet, email, presentation, and typing skills
• 40-hour flexible work week
• Employee will be required to work a flexible work week
• Weekly schedule -Weekends are required
• High school diploma or GED equivalent
• 6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred
• Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

Nice To Haves

• Bilingual language skills (i.e., Spanish) not required, but is a plus
• ARM, CPM or CAM designations are a plus
• Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred

Responsibilities

• Maintaining positive customer relations
• Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects
• Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
• Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features
• Maintaining accurate resident records including all rents, deposits, and application fees 
• Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees
• Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks)
• Ensuring all bank deposits are made immediately
• Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork 
• Inspecting the community and common areas in accordance with HSL’s site standards and reporting any service needs to maintenance staff
• Handling service requests from residents and properly routing requests to maintenance for prompt processing
• Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines 
• Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, and local associations 
• Verifying quality and accuracy of outside advertising sources and providing trend report information as required, and where appropriate, contributing ideas to the Community Director for marketing the community and/or improving resident satisfaction
• Planning, conducting, and participating in resident-related events, functions, promotions, and coordinating all communications (i.e., resident email/newsletter)
• Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc.
• Organizing, maintaining, and updating all applicable reports, procedures, and paperwork
• Promptly and professionally reporting to the Community Director any changes, issues, updates, etc. affecting their community, the staff, or HSL
• Completing any additional duties assigned by the Community Director or Regional Asset Manager

Benefits

• Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Paid vacation, personal, and sick time that accrues from day one
• Paid off-site and on-the-job training
• Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
• Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees