Assistant Community Director

Madison Apartment Group • Allentown, PA

6h

About The Position

The Assistant Community Director supports the Property Manager in all functions of property management. The Assistant Property Manager is responsible for a significant portion of the on-site administrative functions, as well as leasing apartments and resident relations. Job expectations include assisting with the direction of all operations management and compliance with policies and procedures. The Assistant Community Director fulfills the role of the person in charge in the absence of the Property Manager.

Requirements

• Minimum of two years of property management experience or equivalent
• Demonstrated experience delivering exceptional customer service
• Ability to follow directives and work with minimum supervision
• Superior written and verbal communication skills
• Ability to see a project through to completion
• Ability to interact positively with residents, employees, vendors, and the general public
• Basic arithmetic skills
• Ability to pay close attention to detail and adhere to strict deadlines
• Excellent follow-up and follow-through skills
• Organizational skills to enable effective management of multiple, shifting priorities
• Ability to work as a team member
• Proficient in Microsoft Office; CRM/ Yardi experience preferred
• High School Diploma or equivalent required
• Ability to maintain high ethical standards
• Ability to work overtime, evenings, weekends, or holidays as necessary
• Ability and willingness to travel between assigned properties and for outside Marketing required
• Access to reliable means of transportation to complete outside Marketing within assigned timeframes

Nice To Haves

• 4-year BA/BS degree in Marketing, Sales, or related field preferred

Responsibilities

• Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
• Assists with training, motivating, and supervising on-site team members to achieve the operational goals of the community. This includes new hire onboarding and training related to policies and procedures
• Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units, completes the guest card, and markets property amenities to close sales and maintain occupancy
• Completes lease applications, assists with application verification, and notifies prospective residents of decisions. Provides completed lease documentation to the Property Manager for final approval
• Ensures the CRM queue is kept up to date and provides follow-up phone calls and emails to prospects and current residents
• Maintains accurate resident records. Updates and collects rents, deposits, and all charges received from residents and prospects daily. Keep track of delinquency. Communicates with residents when balances are due and coordinates the local legal process when necessary
• Oversees the process of renewal management, including generating term offers, negotiating rents, and preparing lease documentation
• Processes security deposit dispositions and sends non-collectible accounts to the collections department
• Manages duties associated with month-end closing and billing rents.
• Inspects models and vacant ready apartments daily to ensure cleanliness; Inspects community grounds, move-ins, and move-outs and reports any service needs to maintenance staff
• Reports all liability and community incidents to the Property Manager and/or corporate office immediately
• Visits comparable properties to maintain a thorough knowledge of the market and assists Property Manager in preparing a monthly competitive market analysis
• Collaborates to develop and implement promotional programs, including creative advertising, resident referral programs, and other marketing and resident events
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
• Agrees to flexible or extended office hours during leasing season and holidays
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED