Assistant Community Director - Goodyear, AZ

Hsl Properties • Goodyear, AZ

81d

About The Position

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for 50 years. With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest. The Assistant Community Director works with the Community Director to effectively manage all aspects of the community, which include financial operations, resident relations, and team management. The Assistant Community Director is expected to perform all duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed. The ideal candidate for our Assistant Community Director position is both a natural leader and helpful team-player who is creative, collaborative, and a critical thinker. HSL is looking for a problem-solving community representative with a good attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

• High school diploma or GED equivalent
• 6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred
• ARM, CPM or CAM designations are a plus
• Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet
• Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid drivers license and current automobile insurance

Nice To Haves

• Bilingual language skills (i.e., Spanish) not required, but is a plus

Responsibilities

• Maintaining positive customer relations
• Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects
• Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
• Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features
• Maintaining accurate resident records including all rents, deposits, and application fees
• Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees
• Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks)
• Ensuring all bank deposits are made immediately
• Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork
• Inspecting the community and common areas in accordance with HSL's site standards and reporting any service needs to maintenance staff
• Handling service requests from residents and properly routing requests to maintenance for prompt processing
• Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines
• Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, and local associations
• Verifying quality and accuracy of outside advertising sources and providing trend report information as required, and where appropriate, contributing ideas to the Community Director for marketing the community and/or improving resident satisfaction
• Planning, conducting, and participating in resident-related events, functions, promotions, and coordinating all communications (i.e., resident email/newsletter)
• Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc.
• Organizing, maintaining, and updating all applicable reports, procedures, and paperwork
• Promptly and professionally reporting to the Community Director any changes, issues, updates, etc. affecting their community, the staff, or HSL
• Completing any additional duties assigned by the Community Director or Regional Asset Manager

Benefits

• Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Comprehensive full-benefits package including: Paid vacation, personal, and sick time that accrues from day one
• Paid off-site and on-the-job training
• Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
• Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
• Huge potential for career advancement: More than half of HSL's current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED