Assistant Community Association Manager

Associa•Panama City Beach, FL

About The Position

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com. Are you organized, detail oriented, and ready to play a key role in the success of a dynamic property management company? Join Associa as an Assistant Community Manager and contribute to the efficient operations of our team. We are seeking a dedicated individual to provide essential community support to our property management team in Jacksonville, FL. What We Offer? Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated “Great Place to Work” for six consecutive years and many of our locations are awarded as “Best and Brightest”. How Our Employees Make an Impact: The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Requirements

Must have the desire and ability to obtain Florida Community Association Manager License (LCAM), or already have an LCAM would be highly desirable.
Strong mathematical knowledge with accounting applications
Ability to work in a fast-paced environment
Professional customer service skills
Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor.
Demonstrated proficiency with current Microsoft Programs (Word, Excel, Outlook, etc.)
Knowledge of conflict resolution techniques at a proficient level.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Effective organizational skills.

Nice To Haves

Industry experience is a plus

Responsibilities

Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
Work on the ARB Application Process with great attention to detail as well as time management to meet deadlines.
Interact with vendors and assist with addressing emergency requests as necessary.
Interact with Developer on projects, requests, and facilitating communication between the Developer and Community Manager.
Update notes within homeowner accounts in C3 of conversations/correspondence with homeowner.
Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
Maintain property files and unit files.
Assist with processing new homeowner welcome packets.
Assist with issuing of key fobs, pool passes and processing access keys.
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
Assist Community Manager with update of property fact sheets in C3.
Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
Participate in Associa training including Associa University webinars, etc.
While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
Other duties as assigned.