Assistant Collector

City of Cambridge MA • Cambridge, MA

53d • Hybrid

About The Position

Reporting directly to the Deputy Finance Director, this position oversees the Revenue Collections Office, a division of the Finance Department. The Assistant Collector supervises a team of eight staff members and is responsible for the collection of all taxes and utility payments due to the City.
The ideal candidate will have strong leadership, organization, and communication skills, with a proven ability to provide excellent customer service. A thorough working knowledge of applicable municipal finance laws and Massachusetts Department of Revenue regulations is essential for this role.

Requirements

• Bachelor's Degree in Accounting, Business, Finance or equivalent combination of training, education and experience required.
• Five years or more of demonstrated successful management experience, preferably in a municipal Treasurer/Collectors office.
• Highly organized and detail oriented individual able to handle multiple tasks while working in both a team environment as well as independently with minimal supervision.
• Working knowledge of Munis and Tyler Software or similar billing and collections system.
• Working knowledge of applicable municipal finance laws and Massachusetts Department of Revenue regulations.
• Proficiency in Microsoft Office Suite, particularly MS Word and Excel is required.
• Strong interpersonal skills and excellent communications skills, both written and verbal required.
• Ability to access, input, and retrieve information from a computer using various software programs.
• Answer telephones and maintain multiple files.
• May require minimal lifting of up to 10 pounds.

Nice To Haves

• Massachusetts Collector Treasurers Association (MCTA) certification highly desirable. Successful candidate will be required to attain and maintain MCTA certification.

Responsibilities

• Supervise and lead staff to ensure exceptional customer service is provided to all taxpayers and citizens.
• Foster collaboration, coordination, and communication with other City Departments that contribute data and information required to issue bills.
• Manage the full billing and collection lifecycle for semi-annual real estate and personal property taxes, quarterly water and sewer bills, and all excise commitments, including demands, warrants, and markings as well as refunds.
• Oversee the Tax Title process.
• Identify and implement systematic improvements in office processes and procedures.
• Maintain current policy and procedure documentation for the Revenue Collections office.
• Ensure regular training/professional development for office staff.

Benefits

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Sick incentive pay eligible
• 3 Personal Days
• 14 Paid Holidays
• Management Allowance of $2,700/year
• City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZ Ride Shuttle membership)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees