Assistant Collections Manager - REMOTE

Jobgether

2d•$60,000 - $75,000•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Assistant Collections Manager - REMOTE. In this role, you will coach and develop a team of collectors, ensuring they excel in negotiation skills while providing top-tier customer service. This position has a significant impact on team morale and productivity, contributing to the overall success of our collections objectives. Your leadership will be essential in driving performance and achieving monthly goals, as you create a motivating and supportive team environment. Your strategic insights will help lower delinquency rates and enhance collection strategies.

Requirements

Minimum 5 years of experience in collections, financial services or relevant field.
Minimum 3 years of experience in a consumer collection management role.
Advanced proficiency with computer functions with MS office suite strongly preferred.
Ability to lead or manage high performing front line representatives.
Exceptional communication skills including verbal, written, one-on-one and team.
Knowledge of collection industry regulations.
Ability to collaborate across departments to resolve customer concerns.
Strong leadership skills to motivate employees to achieve success.
Excellent problem-solving skills.
Goal oriented focusing on both short and long term visions.
Understanding of good collection practices and procedures.
Excellent project management skills and a positive attitude.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Creative and analytical thinker with strong problem-solving skills.
Must demonstrate exceptional verbal and written communication skills.
Must demonstrate ability to communicate effectively at all levels of the organization.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Ability to motivate others to achieve maximum results.
Ability to drive results with geographically dispersed team.

Responsibilities

Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
Motivates collectors to achieve success and creates a team atmosphere.
Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
Conducts weekly/monthly performance reviews with all direct reports.
Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.