Assistant Coach (Assistant Manager)

Pawn America•Milwaukee, WI

16d•$52,500 - $65,000

About The Position

Responsible for maximizing the profitability of their store by supervising and coordinating activities of the pawn, sales, and web sales team members in their specific location. Duties may include management functions and personnel-related tasks.

Requirements

Associates degree
2-4 years of Assistant Manager experience
2 years of pawn or sales experience
Familiarity with Point of Sales (POS) systems
Proficiency in Microsoft Office Suite
Must maintain a valid and unrestricted driver's license at all times
Eligible to obtain any special state-required licenses or certificates as required by law or the company
Stationary Positions: Stand or sit 20% of the day
Movement: Walk or traverse 80% of the day
Hand Usage: Operate, activate, and position objects 100% of the day
Climbing/Balance: Climb stairs/ladders or balance for 20% of the day
Stooping/Kneeling: Position self or move objects for 30% of the day
Communication: Talk/hear for 100% of the day
Vision: Detect, perceive, identify, and observe 100% of the day
Smell: Distinguish odors 100% of the day
Repetitive Motion: Engage in repetitive motions 20% of the day
Pushing/Pulling/Reaching: Engage in these activities 20% of the day
Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects

Responsibilities

Supervision: Direct and supervise all Team Members, ensuring they are effectively managing their responsibilities and contributing to the success of the team
Personnel Management: a. Oversee all Team Members in key personnel functions including hiring, training, assigning duties, evaluating performance, promoting , coaching, and terminating employment when necessary b. Support Head Coach for managing the hiring, training, assigning duties, coaching and evaluating Team Members to maintain high performance and alignment with organization goals
Sales Performance: Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
Pawning and Buying Performance: Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
Policy Implementation: Implement and enforce policies, goals, objectives, and procedures for your store
Safety and Compliance: Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
Team Meetings: Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
Guest Service: Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
Communication: Keep appropriate personnel informed of actions that may impact operations or assignments
Additional Duties: Perform other duties as assigned by the Head Coach or District Manager