Assistant Closing Manager Full Time

BJ's Wholesale Club • Manchester, NH

18h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members. The Assistant Closing Manager works closely with the Closing Manager, providing leadership and direction within the club and driving club performance. This role specifically oversees recovery, utility, and Perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open. The manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) club conditions, and providing leadership and direction within the club. The Assistant Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.

Requirements

• Valid ServSafe Food Safety Certification (must be maintained in good standing).
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.
• Open shift availability required.
• Must be at least 18 years of age.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.

Nice To Haves

• 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience in managing inventory turnover and waste reduction strategies.
• College degree.

Responsibilities

• Provide leadership and direction within the club and drive club performance.
• Oversee recovery, utility, and Perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open.
• Maintain policies and procedures.
• Deliver a positive service experience to members.
• Provide Grand Opening Look Daily (GOLD) club conditions.
• Assist in audit compliance efforts.
• Drive collaboration with Business Partners (BPs).
• Oversee onboarding, certification, and training to ensure food safety and operational excellence.
• Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change by modeling leadership competencies and acting as a champion for growth.
• Communicate effectively by providing teams with the information, direction, and support needed to succeed.
• Build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable.
• Deliver results by setting clear expectations, following up consistently, and driving execution.
• Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Encourage continuous learning and create opportunities for others to succeed.
• Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.
• Build inclusive relationships that support a collaborative and respectful team environment.
• Support team development through training, feedback, and on-the-job coaching, ensuring learning takes place in the flow of work.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment, fostering open communication and team trust.
• Recognize and retain top talent, celebrating achievements and focusing on career growth.
• Ensure daily execution of GOLD Member Standards are met and consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Monitor Member engagement and department execution to ensure premium shopping experience.
• Support team in resolving Member issues and delivering satisfaction.
• Consistently Deliver GOLD Standards in your club.
• Ensure club is at plan or better for all Bottom Quartile core KPIs relevant to role.
• Meet or Exceed Labor and Supply Plans for your club.
• Drive Performance and Profitability by using reporting to identify trends and areas of opportunity.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Own end-of-day execution.
• Lead by presence, actively walking the floor during closing hours to observe execution, engage with Members, and support team performance.
• Guarantee a Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience is delivered until the last Member exits the building.
• Ensure full-functioning departments through closing, validating that registers remain open, perishable stations are attended, and all service areas are operational through the final Member transaction.
• Personally resolve or escalate Member concerns during closing to ensure satisfaction and timely service recovery.
• Drive in-stock and freshness by monitoring evening inventory levels, product rotation, culling, and merchandising execution, with a focus on perishable departments.
• Enforce sanitation standards by confirming completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols to uphold cleanliness and compliance.
• Lead Recovery team productivity by coaching Recovery and Utility Clerks to ensure efficient task execution and appropriate zone coverage during closing.
• Utilize tools effectively: Leverage Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department-level reporting to validate execution and drive efficiency.
• Support audit readiness by ensuring all sanitation, cold chain, and safety checklists are completed daily and documentation is fully compliant with audit standards.
• Maintain equipment functionality by identifying and escalating issues with compactors, refrigeration units, and cleaning equipment to avoid disruptions in operations.
• Coach onboarding and certifications, reinforcing ServSafe, PPE compliance, and department-specific training during onboarding and ongoing development of team members.
• Drive improvement in underperforming areas by actively supporting bottom quartile departments by ensuring follow-through on action plans and daily execution standards to close performance gaps.
• Collaborate cross-functionally with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads to improve closing routines and enhance the overall member experience.
• Conduct quality and date checks, regularly inspecting products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Utilize BJ’s MY WORK system to execute assigned tasks and ensure compliance with company initiatives and product liability protocols.
• Perform other duties as assigned by club leadership.
• Operate safely and efficiently, following all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships: complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees