Assistant, Clinic

Healthpartners • Lino Lakes, MN

79d

About The Position

HealthPartners North Suburban Family Physicians has an exciting opportunity for a 1.0 fte Clinic Receptionist to join our team! The role will work primarily at our Lino Lakes clinic but may be asked to float to our Roseville or Hugo clinics as well. The schedule for this role will be: Monday 6:30am - 3:00pm, Tuesday 9:30am - 6:00pm, Wednesday 9:30am - 6:00pm, Thursday 8:00am - 4:30pm, Friday 8:00am - 4:30pm. On-call Friday - Sunday for Hugo Urgent Care every 6 weeks. The Clinic Receptionist is a vital point of contact for a patient entering the North Suburban Family Physicians clinics. The role is responsible for a variety of duties including checking patients in for their appointments, taking co-pays, verifying information, making appointments, and providing customer service to patients and visitors.

Requirements

• High school diploma or GED.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years' experience as a medical receptionist or in a customer service position.
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Providing customer service to each person by putting the patient first at every opportunity, listening to understand each patient, showing concern for each patient, and acting individually and with others to meet each patient's needs.
• Check in patients in an accurate and professional manner.
• Identify and accurately collect co-pays or appropriate fees.
• Use computer-based system to verify patient information.
• Understand and communicate benefit changes to members, or refer to appropriate resource.
• Communicate wait times in a diplomatic manner.
• Direct patients to the appropriate care area.
• Prepare reconciliation report.
• Provide patients with appropriate forms, questionnaires, etc.
• Schedule appointments in an accurate and timely manner.
• Maintain knowledge of appointment scheduling practices and policies.
• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtaining further information, if necessary.
• Verify insurance eligibility, if necessary.
• Register patients in an accurate, efficient, and timely manner.
• Identify appropriate account type, e.g., workers compensation, motor vehicle accidents.
• Facilitate timely and accurate flow of communication within the clinic.
• Answer telephone and respond appropriately to the caller.
• Take and relay messages requiring follow-up to appropriate individuals.
• Prepare records and materials for new patient appointments.
• Assist with the clerical duties of the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED