Assistant Clinic Manager

Massage Envy South OC • Laguna Niguel, CA

3d

About The Position

Assistant Manager - Massage Envy South Orange County Join our Massage Envy team and discover the amazing benefits, career growth, and community within the Massage Envy family! Who We Are Massage Envy is the #1 provider of massage and skincare services nationwide. Our membership model makes high-quality wellness services accessible and affordable for everyone -- because we believe bodywork isn't a luxury, it's a necessity. Established in South Orange County since 2008, our locally owned clinics in Aliso Viejo, Laguna Niguel, Mission Viejo South, and Lake Forest are consistently among the top-performing clinics in the country, proudly serving more than 5,000 members across 10+ cities. As an Assistant Manager, you'll play a key leadership role in daily clinic operations, supporting the Clinic Manager and the Operations Team in HR, performance management, compliance, and operational excellence. You'll learn the business inside and out while helping drive the systems and metrics that fuel our success. Who You Are You'll thrive in this role if you: Are an outgoing, people-first professional who loves building relationships. Want to grow within a company that values career development and mentorship. Are a hands-on leader with a servant-leadership mindset who enjoys coaching and inspiring others. Thrive in a fast-paced, team-oriented environment. See challenges as opportunities and can pivot quickly to support business needs. Value professionalism, positivity, and accountability. What's In It For You Flexible Scheduling to support work-life balance Paid Training and ongoing leadership development Complimentary Massage and Skincare Services Free Prestige Skincare Products Employee Membership Perks - discounts on all services and retail products Health Insurance (30+ hours/week) Hourly pay + competitive bonus structure (based on clinic performance, sales goals, and monthly incentives) Paid Time Off CalSavers 401(k) retirement savings program A Day in the Life Provide exceptional customer service in person and over the phone, resolving client concerns with empathy and professionalism. Sell and present our Wellness Program, maintaining a personal and team close rate of at least 30%. Support daily operations -- managing booking efficiencies, team performance, and inventory processes. Conduct 1:1 coaching sessions with team members to review performance, client feedback, and development goals. Train and mentor front desk associates and service providers on service offerings, promotions, and best practices. Perform facility walkthroughs to ensure a clean, compliant, and welcoming environment. Partner with leadership on corporate compliance initiatives and local marketing efforts. Demonstrate adaptability, professionalism, and teamwork at all times.

Requirements

• Ability and willingness to work 40+ hours per week (overtime eligible)
• Open availability, including at least one weekend shift (Saturday or Sunday)
• Strong organizational and communication skills
• Previous experience in sales, customer service, or management preferred (wellness/spa industry a plus)
• Positive attitude and commitment to helping others feel and perform their best

Responsibilities

• Provide exceptional customer service in person and over the phone, resolving client concerns with empathy and professionalism.
• Sell and present our Wellness Program, maintaining a personal and team close rate of at least 30%.
• Support daily operations -- managing booking efficiencies, team performance, and inventory processes.
• Conduct 1:1 coaching sessions with team members to review performance, client feedback, and development goals.
• Train and mentor front desk associates and service providers on service offerings, promotions, and best practices.
• Perform facility walkthroughs to ensure a clean, compliant, and welcoming environment.
• Partner with leadership on corporate compliance initiatives and local marketing efforts.
• Demonstrate adaptability, professionalism, and teamwork at all times.

Benefits

• Flexible Scheduling to support work-life balance
• Paid Training and ongoing leadership development
• Complimentary Massage and Skincare Services
• Free Prestige Skincare Products
• Employee Membership Perks - discounts on all services and retail products
• Health Insurance (30+ hours/week)
• Hourly pay + competitive bonus structure (based on clinic performance, sales goals, and monthly incentives)
• Paid Time Off
• CalSavers 401(k) retirement savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees