Assistant Clinic Manager

Skin Laundry•San Francisco, CA

7h•$34 - $35•Onsite

About The Position

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations. You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As an ACM you are a caring leader and must have the ability to make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present.

Requirements

Ideally 1-2 years of management experience in a retail environment.
Comfortable with selling in a high-volume retail clinic.
You have a passion for accessible and inclusive skin care beauty for all skin types.
You enjoy working 1:1 with clients.
You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
Exhibit exceptional customer service and outreach, while driving your clinic to the next level.
You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
You enjoy working 1:1 with clients.
You are driven, self-motivated, and hold yourself and others to exceptional standards.
You are a able to influence others, possessing strong verbal and written communication skills.
You love to collaborate with others and thrive in a team environment.
You love to learn & continuously grow.

Responsibilities

Create curated client experiences
Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.
Discuss the importance or the skin care protocols & products suggested by the medical team.
Establishes and maintain effective client retention processes.
Celebrate the success of the clients' results.
Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic.
Use KPIs and propose action plans to elevate client experience.
Plan and operate within the approved budget.
Adjust staffing levels according to policy and standards.
Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
Establishes adequate staff to ensure timely patient visits.
Strong communication skills, ability to multitask, and comfortability with computer/store systems.
Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging.
Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth.
Understand opportunities and support the team to meet personal & clinic business goals every day.
Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality.
Posting work schedule for clinics
Review and authorizes timecards & time-off requests
Ensures established inventory standards for all supplies and equipment
Problem solves challenges and communicates solutions to appropriate personnel and departments effectively
Maintains a safe work environment
Partners with Clinic Manager in developing staff
Completes employee evaluations as needed
Personnel Development