Assistant Clinic Manager

Select Medical • Norwich, CT

1d • Onsite

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) is a vital member of the patient care team, playing a crucial role in delivering exceptional care. The mission is to improve the health of America's workforce, one patient at a time. The ACOD assists and supports the Center Operation Director in ensuring optimal care and customer service. This role involves leading and managing center support staff, overseeing daily medical facility operations, coordinating center activities, managing general facility aspects, overseeing patient flow, and supporting medical providers in patient care delivery. Daily hands-on interaction with colleagues and patients is required, including patient registration, checkout, and direct patient care.

Requirements

• Some college courses in Business Administration, Healthcare Administration, or related field
• At least one year of direct management experience
• At least six months of healthcare experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic, and professional demeanor
• Excellent oral and written communication skills
• Tactful and diplomatic communication style
• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Performance assessment skills
• Continued focus on self-development
• Proficient in computer applications such as Word and Excel
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner

Nice To Haves

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained
• Facilitates productivity and customer service
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
• Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
• Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
• Financial management and oversight (in the absence of the Center Operation Director)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees