Assistant Center Operations Director

Concentra•Norcross, GA

About The Position

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.

Requirements

Some college courses in Business Administration, Healthcare Administration, or related field
Customarily has at least one year of direct management experience
Customarily has at least six months of healthcare experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Excellent oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client and patient issues in an effective and timely manner

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Responsibilities

Assists in planning and preparing work schedules and assigns colleagues to specific duties
Assists in ensuring the financial performance of the center
Assists in developing and maintaining new policies, procedures and training programs for the assigned center
Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
Assists in preparing annual budgets
Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
Provides technical support and/or resources to client and Center personnel
Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
Assists in monitoring marketplace trends and gathers competitive information
Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service
Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
Financial management and oversight (in the absence of the Center Operation Director)