Assistant Center Director

Mathnasium • Peachtree City, GA

126d

About The Position

The Mathnasium Assistant Center Director is responsible for directly assisting the Center Director with sales and administrative tasks required to run a center efficiently in addition to providing educational support and leadership to the instructional floor. The Assistant Center Director takes ownership for the center's effectiveness and is empowered to take appropriate action when necessary. They assist with sales tasks such as making care-calls, following-up with warm leads to schedule center visits, and having an enrollment conversation with a walk-in customer. Assistant Center Directors assist with administrative tasks such as creating binders, reordering workout plans, and logging student progress. Assistant Center Directors supervise the instructional floor and assist in the instructional environment to ensure students receive adequate attention and that both students and instructors are on task. In addition to providing administrative, sales, and instructional support, the Assistant Center Director is involved with training, coaching, and developing the instructional staff to achieve top performance in their roles. The Mathnasium Assistant Center Director supports the Center Director in operating the day-to-day functions of a center and is the second highest level of leadership in the center, assuming responsibility for the center needs.

Requirements

• Previous management or leadership experience preferred
• Previous customer relationships & sales experience preferred
• Passion for education and working with students
• Ability to cultivate teamwork and balance various leadership responsibilities
• Background in education preferred

Responsibilities

• Ensure the center is clean and presentable before opening
• Manage scheduling of instructors
• Make the daily schedule of students
• Supervise the instructional floor to ensure that students and instructors are on task and that students are receiving adequate attention
• Positively interact and engage with parents to ensure parents and students have a positive customer experience
• Ensure an organized and efficient learning environment
• Position students and team members for success by providing them with the educational material they need
• Alleviate any customer issues that may arise, or escalate to the Center Director
• Update monthly calendars and bulletin boards
• Create monthly 'Fun Factor' calendars
• Act as the point of contact for leads and enrolled families through email, phone calls, and text
• Sell the Mathnasium program to interested parents during preliminary assessment meetings and conduct enrollment conversations
• Successfully enroll leads in-person, over the phone, or through email
• Utilize Mathnasium's sales tools to complete lead follow up and follow through
• Overcome obstacles to selling the program by remaining customer focused and resilient
• Ensure a personal experience for parents and students, taking time to understand each family's needs and desires
• Maintain exceptional customer service throughout the assessment and enrollment process
• Run sales/lead reports and utilize them to identify opportunities to re-engage old leads
• Administer preliminary assessments to students to identify learning gaps and needs
• Communicate assessment results to parents and discuss the student's learning plan and objectives
• Create the customized learning plan based on assessment results with Mathnasium's provided curriculum
• Note any additional topics that parents would like to incorporate into the learning plan and add accordingly
• Ensure all students are getting proper attention and instruction through supervision of the floor during instruction time
• Monitor student progress by reviewing student learning plans, administering ongoing progress checks, and assessments, and updating learning plans as needed
• Build rapport and relationships with enrolled families
• Conduct monthly care calls to parents to inquire about student improvement or any concerns parents may have
• Communicate student progress to parents through email, text, or by phone call
• Ensure customer satisfaction by addressing parents' concerns
• Encourage parents to review the center through online platforms
• Implement and communicate referral program to parents

Benefits

• Free uniforms
• Training & development

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees