Assistant Casino Manager

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

85d • $57,383

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Effectively handles customer concerns and requests. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. Verifies table inventories and effectively manages table limits. Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily Table Games and/or Slot operations. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A./B.S.) or minimum of three years of experience in a comparable Table Games and/or Slot leadership position.
• Thorough knowledge of all Table Games and Table Games/Slot operations.
• Excellent written and verbal communication skills; fluent and literate in English.
• Proficient in Microsoft Office applications (Excel, Word, Outlook) and knowledge of Slot operating systems.
• Ability to maintain confidentiality and professionalism.
• Ability to interact with guests and resolve problems diplomatically.
• Ability to write reports and business correspondence.
• Ability to present information effectively to groups.
• Ability to work collaboratively with team members.
• Ability to perform basic mathematical operations.
• Ability to work all shifts including nights, weekends, and holidays.

Responsibilities

• Supervise staff and manage daily operations of the Casino Operations department.
• Provide oversight for all games and game protection.
• Support and manage operational goals and monitor performance and profit objectives.
• Coordinate with manager regarding scheduling and guest satisfaction.
• Assist in the budget process and report budget concerns.
• Promote and demonstrate superior customer service.
• Handle customer concerns and requests effectively.
• Monitor chips and cash transactions and ensure proper payouts.
• Accountability for gaming equipment.
• Verify table inventories and manage table limits.
• Assist in strategies for customer service, revenue growth, and expense management.
• Engage with team members and manage feedback and grievances.
• Ensure regulatory compliance and report potential issues.
• Maintain confidentiality in all matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs
• Paid time off that increases with length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree