Assistant Case Manager (Case Aide)‐Welcome Center

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

At the Arizona Department of Child Safety (“DCS”), employees are called "Compassioneers" and work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS aims to be a pillar of strength for communities, building a safer, more compassionate, and resilient Arizona. Working for DCS is a mission-driven career offering purpose, growth, and the opportunity to make a lasting difference, as part of a team passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS provides an opportunity to give back to the community and help shape a brighter future for Arizona’s children and families. Becoming a Case Aide at a DCS Welcome Center is described as a life-changing experience for those passionate about working with children and families. After four years of successful service, employees are eligible for promotion to the DCS Specialist Trainee position.

Requirements

Understand child development needs, behavioral needs, and cultural influences on families and communities
Familiarize themselves with community resources and services that support children and families
Use strong communication skills, including active listening, de-escalation, and clear verbal and written communication
Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work
High School Diploma or GED
Valid driver’s license and a satisfactory 39 month driving record
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
Work history, Central Registry and Public Record will be considered
Ability to obtain and maintain CPR certification
Basic principles of human and social services
Child welfare and family support concepts
Basic safety practices related to client transportation and child safety seating

Responsibilities

Transport clients and ensure proper use of child safety seats
Assist clients with application processes
Provide Case Assistance to participants involved in child safety services
Engage, observe and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
Provide trauma informed care to children
Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
Participate in professional meetings and deliver goods as requested
Document client interactions and activities

Benefits

Comprehensive medical, dental, and life insurance options
A supportive retirement plan through the Arizona State Retirement System (ASRS)
10 paid holidays annually and generous vacation and sick leave
Paid Parental Leave Program (must meet the criteria)
Higher education discounts, wellness programs, and professional growth and development opportunities

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