Assistant Cage Supervisor

Chinook Winds Casino Resort • OR

119d

About The Position

Responsible for the supervision and completion of all aspects of Cage Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage Supervisor.

Requirements

• Must be 21 or older
• High School Diploma or GED
• 3 years of experience in Cage Operations
• 1 year of supervisory experience preferred
• Basic level of Microsoft Office including Word, Excel, and Outlook
• 10 key proficient
• Siletz Tribal Gaming License
• Must be able to pass all Title 31 testing
• Good people skills
• Knowledge of the gaming industry, its rules, laws, and regulations governing them including Title 31

Responsibilities

• Supervises all aspects of daily operations of the Cage and Player Services Department in the absence of the Cage and Player Services Supervisor
• Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s
• Interfaces with Casino Operations and assists with the development of players by communicating with all departments
• Tracks guest play, extending guest service according to internal controls
• Ensures that operations are in compliance with NIGC, Tribal policies, State compact, and Tribal gaming regulations
• Monitors player tracking, extends guest service, assigns comps according to internal control and guidelines
• Supports and assists any other functions or areas of responsibility as determined by the Cage
• Ensures that cage operations are in compliance with Chinook Winds policies and procedures
• Accesses the player tracking system and makes edits to the system as necessary
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs
• Ensures that the Cage team members are in compliance with Chinook Winds policies and procedures
• Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software
• Research and resolve balancing discrepancies in the Main Bank, Employee Windows and Front Line
• Resolves guest complaints as needed
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures
• Maintains effective communication within the team and attends meetings and training sessions when required
• Assigns duties, responsibilities, and work areas to employees in accordance with work requirements and ensures all policies and procedures are followed
• Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary
• Develops and maintains a teamwork environment
• Trains team members in designated areas and monitors progress
• Completes, monitors, and develops staff through evaluation and development plans
• Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved
• Identifies & reports any irregular, unsafe or hazardous conditions
• All other duties as assigned

What This Job Offers

• Education Level: High school or GED